FLSA Compliance: Three Distinctions to Understand in Classifying Workers

The Fair Labor Standards Act has been in the news a great deal, lately.  Multiple class-action lawsuits have been filed on behalf of unemployees who believe they have not been fairly compensated.

Many of these lawsuits have ended in either large settlements, or employers paying hefty fines and back wages.

To ensure that your business is in compliance with FLSA guidelines, understand the following three distinctions in classifying those who work for your business.

Who is a contractor and who is an employee?

Some employers have tried to lower their wages and tax liabilities by hiring independent contractors in place of employees.  This is an option so long as you follow the criteria for contractors.

Per the IRS's "common law rules", there are three categories assessed when judging whether a worker counts as an independent contractor.

Behavioral Control.  For an independent contractor, the business does not direct or control how their work is completed.

Financial Control.  If the business controls financial or business aspects of the worker's job (such as purchasing equipment, advertising the worker's services, etc.), the worker is an employee.

Type of Relationship.  Whether a worker is an independent contractor or an employee is determined by such aspects as the duration/permanency of the relationship, contracts describing the relationship, benefits provided to the worker, and whether the work performed is "a key aspect of the regular business of the company".

In addition to the IRS classifications, the U.S. Department of Labor provides their own "six-factor realities test" to determine whether a worker might be considered an independent contractor.

1.  Is the work an integral part of the employer's business?  This is similar to the language in the IRS rules regarding type of relationship.

2.  Does the worker's managerial skills affect their opportunity for profit or loss?  In other words, is the worker managing the business of the services they provide (for better or for worse) or is the employer directing that?

3.  Compare the worker's relative investment to the employer's relative investment.  If the business is providing the supplies, equipment, training, etc., the worker is likely an employee.

4.  Does the work require specialized skills and initiative?  Independent contractors are frequently professionals with specific skills over or in addition to those of the company's regular employees.

5.  Is the relationship permanent or indefinite?  Though they may work for the company for a very long period, contractors typically operate on a project-based or monthly contract.

6.  What is the nature and degree of employer control?  This correlates with the "behavioral control" aspect of the IRS common law rules.

Incorrectly classifying employees as contractors shifts tax burden to the workers, a misattribution which might later be remedied in court.

Of course, even if you only hire employees and no independent contractors, you still need to know...

Which employees qualify for exempt status?

"Exempt" employees are, essentially, those to whom you do not have to pay overtime.  (Specifically, they are legally classified as being excluded from the FLSA overtime rules.)  Non-exempt employees must be paid overtime in any period in which it is earned.  As might be surmised from the topic of this article, knowing the distinction is important.

Certain professions are essentially exempt by definition.  These are typically the classic "learned professions", such as doctors, lawyers, teachers, clergy, etc.  However, they can also include high-level administrative positions.  This does not mean that you can sit a secretary at the front desk for 60 hours a week and not pay him or her overtime wages.  To be considered high-level, administrative employees must be intensely involved in the running of the business, or in assisting executives to do so.  Think of a character like Pepper Potts from "Iron Man", who helps keep Stark Industries running by managing every aspect of Tony Starks's life.  She would qualify for exempt status.  (If you're not a fan of superhero movies, think of Emily Blunt's character in "The Devil Wears Prada".)

Excluding those jobs which are already considered exempt, there are three "tests" a position must pass to be considered exempt from overtime.

1.  The salary level test.  An employee must be compensated gross wages of $455 weekly ($23,600 annually) to be exempt.

2.  The salary basis test.  For any week in which any amount of work is performed, the employee is guaranteed a minimum amount.  (Typically, the weekly figure is calculated by dividing a contractually-guaranteed annual salary.)

3.  The duties test.  This is actually three tests in one, and is designed to protect employees from being labelled "managers" in order to deprive them of overtime wages.  For someone to be accurately considered an exempt supervisor:

a.)  He or she must supervise two or more other employees.

b.)  Management must be their primary duty.

c.)  He or she must have genuine input into the job status (hiring, firing, promoting, etc.) of other employees.

To give an example, a store cannot put someone in a "keyholder" position (where they might just be the "Manager on Duty" available to customers, but with no genuine managerial authority over other employees, and the majority of their duties not specific to managers) and then work them over 40 hours a week without overtime.

What if the worker in question is not a contractor nor an employee?  What if it's just a young person hanging around to learn the ropes?

For our third and final category, we are discussing...

When should interns be paid?

There have been several high-profile lawsuits recently regarding wage theft of unpaid interns.  Young people hoping to get a "foot in the door" in their industry of choice were instead worked ragged with no compensation.

Fortunately, the U.S. Department of Labor has provided a clear six-part set of standards to determine whether an unpaid internship is valid under the Fair Labor Standards Act.

1.  The internship must provide similar vocational training to an educational environment.  The internship should resemble an educational training program more than it does a job.

2.  The intern should be the primary beneficiary in the relationship.  In other words, the intern should receive more education and experience from the employer than the employer receives work out of the intern.

3.  If the intern is performing work for which the employer would have otherwise hired additional staff or required staff to work additional hours, the internship should be paid.  Again, the employer can't use an unpaid internship to get work performed without compensation.

4.  There should be no immediate benefit to the employer and the internship should be to the intern's interest.  The employer might even be temporarily inconvenienced by the internship.  However, under the ideals of an unpaid internship, it is presumed that the employer might recover long-term benefit from later hiring the intern as a well-trained employee, already familiar with company culture and procedures.

5.  An unpaid internship can come with no job guarantee.  This prevents employers from stringing along an intern for free work with the lure of future employment.

6.  Both parties understand that no wages will be paid.  An intern must be made aware from the beginning (before their first day at the internship) that this is not a paid position.


5 Things Business Owners Don't Realize They Need

We've all heard, "You don't know what you don't know."  This is particularly true in business, where it can be easy to develop tunnel vision and focus on your own expertise at the expense of the company.

Accepting the premise that you don't know what you don't know, we can extrapolate that you can't get what you don't realize you need.  Everyone knows they need sales avenues, customers, etc.  But there are other business essentials which, though not as well-known, are utterly necessary.  Here are five things businesses need (which you might not have thought of yet).

1. General Liability Insurance

It's no wonder that no one likes to think about getting insurance for their business.  Buying personal insurance, for your house, car, or health is enough of a hassle.  Getting quotes and comparing premiums and benefits for your business?  That's just piling on.

However, general liability insurance for your business is an absolute essential.  You can hope to never need it (I'm sure you're never planning to get sued) but, in the eventuality that you do, you will be grateful for it.  Depending on the nature of your business, Commercial Property Insurance might be a recommendation, as well.

2.  Workers' Compensation Coverage

Even more insurance!  Laws vary by state but, in North Carolina, you are required to carry Workers' Comp if you have three or more employees, or if you have at least one employee and your business works with radiation.  (If your business works with radiation, you'll definitely want those general liability and commercial property insurance policies, as well.)

Many employers try to avoid purchasing workers' compensation policies, but it is not a wise choice.  Not carrying coverage opens you up to charges of fraud, huge fines and, in some cases, even jail time.

Now let's move away from insurance and segue into something else that can protect you from being sued by employees or the government...

3.  A Good Payroll Provider

Unless your business is large enough for an in-house full-scale accounting department (in which case, we're flattered you're reading our blog), you need to be outsourcing your payroll.  Running payroll manually is intensely time-consuming, and very risky.  If you do not have a payroll expert on your staff, you are taking a big gamble with your tax withholdings and filings.  According to the IRS, 40% or small businesses pay an average of $845 per year for late or incorrect filings or payments.  (That's over a third of small businesses.)

Furthermore, outsourced payroll services have become ridiculously inexpensive and painless.  We at The Bookkeeper are huge fans of Gusto Payroll, and frequently recommend them to clients.  Their customer service is excellent, the interface is user-friendly (even for avowed Luddites), and packages start at less than $40 a month.  And Gusto is one of many simple, affordable payroll solutions.

Please, do not take on the headache and risk of penalities associated with payroll, without researching your provider options first.

And while we're on the subject of taxes...

4.  Sales & Use Tax

Who has to file sales and use tax?  According to the North Carolina Department of Revenue, "Every person engaged in the business of selling tangible personal property at retail, selling certain digital property at retail, renting or leasing taxable tangible personal property in this State, operating a laundry, dry cleaning plant or similar business, or operating a hotel, motel or similar business in this State must register with the Department and obtain a Certificate of Registration. This includes a person who sells tangible personal property and certain digital property, or provides a taxable service at a specialty market, flea market, fair, festival, sporting event, or another event or function."

Needless to say, there are many, many people who should be paying sales tax who aren't.  So if you are selling a tangible good, even if it's just from a booth at the fairgrounds on Saturdays, you should be filing sales and use tax.  And if you do not know to do so, contact someone who does.  If you are caught not paying sales tax, you may be assessed penaltyand interest.  The risk is simply not worth it.

Now that we've bummed everyone else by talking about insurance and taxes for four entries, let's move on to what's surely going to be the most controversial item on this list...

5.  A Website

In 2016, in order to maintain credibility, your business needs a website.  (No, a Facebook page doesn't count, though it's better than no web presence at all.)  A website (preferably with a unique, personally-owned URL, and not through a "freebie" site-building service) shows your customers and potential customers that you a legitimate, solid company.  Your website is the first place people will go to look for information about your business.  Not having any sort of web presence at all can read as very suspicious.

Furthermore, you are doing yourself a huge marketing disservice by not having a website.  Web marketing provides the absolute most "bang for your buck" out of any form of advertising.  Even if you have a successful business without a website, you could be reaching so many more potential customers and be more available to current customers.

Are there any other little-known business essentials you would add to this list?  Let us know, and we'll amend accordingly.


Constructive Criticism: How to tell when the "haters" have a point.

To start, let's consider "American Idol".  (And while we're considering, please also think of a time when you made a terrible decision.)  The show "American Idol" has identified and produced many highly-talented musical acts.  However, it is almost more popular for its rejects, for those people who were so delusional about their abilities that they gain a short-term measure of infamy for their embarrassing auditions.

There is a running script shared amongst these rejected contestants where they disagree vehemently with the judges and reject their critiques, assuring the camera that they will achieve their dreams regardless of what any critics (frequently mislabelled as "haters" in these diatribes) say.

It is easy for us to find amusement at the expense of these failed performers.  However, how many of us have made equally bad decisions which, mercificully, were not recorded for the benefit of a nationwide audience?  Thinking back to a terrible decision you have made in your own life, were there people in your life who, at the time, advised you against that decision?  Did you listen, or were you dismissive of them as critics?

I'm asking about these things because, lately, I've seen some terrible business advice being shared across social media.  Particularly "inspirational" quotes such as

"Don't let the voice of critics paralyze you.  Believe in yourself.  You can do anything you set your mind to!"

On the surface, that sounds like great advice.  "Nothing ventured, nothing gained," and all that.

However, the problem comes when entrepreneurs cannot accept any criticism, and instead write off unpleasant truths as the sour grapes of "haters".

So, how can you gauge when criticism is constructive and when it is truly just jaded attempts at crushing your dreams?  Ask yourself these questions...

Does this person love me?  Or, do they at least like you or care about you?  There is the possibility that a loved one will be more cautious than optimistic, as they don't want to see you suffer a setback.  Someone who is just a casual friend or acquaintance might be more encouraging, as its more important to them that you like them.

Alternatively, what is the likelihood that this person despises you to the extent that they would actively attempt to prevent your success?  If the person disparaging your plans is an actual avowed enemy, feel free to ignore their criticism (and, perhaps, avoid interacting with them socially at all).

Think back to those hopeless "American Idol" contestants.  The judges don't critique them because they hate them, and many of the contestants families offer them excessive encouragement out of blind (or, in this case, deaf) love.  The judges are able to be objective because of their personal indifference to the individual.

Does this person stand to gain or lose from my failure or success?  If you are discussing a new business venture with someone who would be a direct competitor, they probably are not rooting for your success.

However, if they are a spouse or someone with whom you are financially entwined, it's possible that their criticism is coming from a place of caution.  While they might share in your success, they also stand to lose along with you in the event of failure.

Also beware of "friends" who are willing to build you up but not invest in you.  There are people who will encourage you into risky ventures in the hopes that you will remember them in your success, but who will abandon you should you fail.  While someone is patting you on the back, make sure they aren't also trying to hitch onto your coattails.

 Am I paying this person and, if so, what am I paying them for?  Obviously, as people in the business of providing financial guidance, we believe in the value of business coaching and related fields.

However, we do not see the value in "yes men".

There seem to be two types of people you can hire to help you with your business:  The first type is how we at The Bookkeeper fancy ourselves.  We want to help you succeed, but we don't think you're paying us just to give you "'Atta boys!"  We want to help you set and achieve realistic goals and, if that means saying something you're not happy with, well, that's part of the service we're being paid for.

The second type of business professional (one that seems to be becoming more popular lately) is the professional encourager.  They provide endless affirmation and assurance that, "If you can dream it, you can do it!"

They are paid cheerleaders.

And, as long as you know what you're getting into and that's what you want, that's fine.  By all means, pay someone to tell you what a great job you're doing; it's your money.

But be aware that all of those good vibes do not guarantee your success.  There have been countless business ventures that have failed despite entrepreneurs really believing in them.

Therefore, we hold to a less popular old saying:  "When two people in business always agree, one of them is superfluous."

Disagreement can be healthy.  We live in an imperfect world where not every idea is a good one and not every venture will succeed.  Recognizing that can help you to recognize who is acting as a critic out of "hate", and who is doing it out of love.


How much are you paying for your free lunch?

"There's no such thing as a free lunch."  Anyone who has taken even the most basic economics course has heard it.  But what does it mean, exactly?

The "free lunch" idiom is frequently used to simplify the concept of opportunity cost, in that, even as you accept a free lunch, you miss out on other opportunities during that period of time.  Investopedia defines opportunity cost as, "The cost of an alternative that must be forgone in order to pursue a certain action.  Put another way, the benefits you could have received by taking an alternative action."

It's a fairly basic definition and it's one that most business owners understand...in theory.  However, for many entrepreneurs, the desire to keep costs low can cycle into a "do-everything-yourself" mentality, which, in turn, lends to missed opportunities.

To better illustrate this issue, consider Janice, professional photographer (and fictional entrepreneur we created for this example).

After experiencing a great deal of amateur success, Janice has decided to become a professional photographer full-time, and open her own studio.  She determines that her new business needs the following things:

  • A photographer
  • Photo editing
  • Someone to answer the phone and schedule appointments
  • A website
  • Bookkeeping

None of this looks too hard to start with, and Janice figures she can handle most of it.  She's got the photography and photo editing skills already and, until she can afford to hire a receptionist, she can just take business calls on her cell.  There are plenty of places online where anyone can build a free website, and she can keep track of her own business financials throughout the year and figure it all out with TurboTax in April.  For a great photographer and hard worker, this shouldn't be any problem.

Of course, things don't go as simply as Janice has predicted.  Her phone rings with appointment requests while she's in the middle of sessions and, by the time she calls the prospective customer back, they have already booked with someone else.  Her shoots run long because she has to change backdrops, arrange props, etc. by herself.  Her days are so busy she has to stay up late working on photo editing.  The website she built is...okay, but comes across as generic and slightly amateurish.  She's not entirely sure how her bookkeeping as going because, with everything else going on, it's been the last thing on her mind.

On top of all that, she's started to notice that her business needs some things she hadn't planned for, including:

  • Photographer's assistant
  • Studio cleaning
  • Basic legal documents

For the sake of comparison, let's assume Janice continues to do all of this herself.  Let's look at how much money she is saving.

Receptionist                             -     $9/hour

Website                                      -     $500

Bookkeeping                            -     $500/month

Photographer's Assistant   -     $12/hour

Cleaning                                    -      $8/hour

Basic legal documents         -     $300

It looks like Janice has saved her business a lot of money through her strenuous efforts and "can-do" attitude.  However, we have to factor in the opportunity costs.

Let's take a look at what each of these things Janice is doing herself, each "free lunch", cost:

Receptionist                             -     Missed income from lost appointments; positive word-of-mouth; professional image

Website                                     -     Lack of professional image; loss of referrals; missed income

Bookkeeping                           -     Missed deductions; increased risk of audit

Photographer's Assistant   -     Shoots take longer so fewer of them can be scheduled, leading to missed income

Cleaning                                    -      Time and energy diverted away from more profitable activities, such as photo editing and networking

Basic legal documents         -     Increased legal vulnerability; loss of time

So, when you weigh all the opportunities to genuinely build her business which Janice has lost while she was busy doing everything else, how much money did she really save?

Now, this isn't to say that you should farm out every task you dislike (particularly early on, when small businesses are susceptible to cash flow woes).  However, it is key that, before committing yourself to something outside of your wheelhouse, you measure the benefits of DIY versus outsourcing.  In many cases, the opportunity costs will be greater than you think.


What makes an owner?

If you're reading this, chances are you want to be a business owner, or you already are one.  And, if you're the sort of person who wants to run their own business, it's probably not because you plan on working a daily grind into your 60s.  You probably have a dream for your business, and for your role in it.

Maybe you see yourself hanging out nightly in the VIP section of a nightclub you opened.  Or managing your wealth long-distance, answering emails on a satellite phone while you recline on a tropical beach.  Perhaps your vision of success is your business doing so well that you can yacht away to somewhere without any cell phone reception at all.

Here is the problem we see time and time again...A new business owner spends so much time daydreaming about what their position should be, they don't put in the work to make their dream into a reality.  The result is owners frustrated because, "I didn't start my own business to work myself this hard!", and failing businesses.

So, how does an owner achieve success?  A few things to keep in mind...

You should be your most dedicated employee.  No one has more stake in your business than you.  So why expect anyone else to work harder for your business than you do?  Employees take their cue from the boss.  An owner who puts in their hours and maintains high levels of work ethic and professionalism shows the employees that the business is being taken seriously, and inspires them to follow in that same example.  Unfortunately, many owners adopt a "Do as I say, not as I do" style which lowers employee morale and motivates them to do their job...when the boss is looking.

To assess your success in this area, take a step back, and think of yourself not as "the owner", but as one of your own employees.  Ask yourself these three questions:

  1. Would you hire you?
  2. Would you write you a letter of recommendation?
  3. Would you fire you?

If what you're giving your business would be unacceptable from anyone else you hired, it may be time to reimagine your role as the owner.  And...

Play to your strengths.  You know a business type that makes a killing?  Dental offices.  So why don't I open a dental office?  Because I am not a dentist.  It makes no sense for me to try to start a business about which I have no knowledge, just because I'm hoping it will somehow prevail and make me a lot of money.

Unless you're simply a brilliant, Richard Branson-esque entrepreneur (in which case, Thanks for reading!  Need a bookkeeper?), your business should involve a field in which you are an expert, or at least be something you have a strong passion for.  Also, you should be leveraging that expertise and that passion in the most appropriate area of your business.  (You are your own best employee, remember?)

For example, say you have a business detailing cars.  You are a dynamite car detail-er, and, between word-of-mouth recommendations and repeat customers, business takes off.  So, you hire four more people to detail cars, and you step back to do "owner things", like marketing and money management.

Only problem is, you have crippling social anxiety and couldn't add 2+2 without a calculator.  So, you end up not doing the marketing because you hate it (and, truthfully, aren't that great at it) and you get your finances in a huge tangle.  Meanwhile, customer satisfaction slips because those car detail-ers you hired can't match the level of service you're provided in the past.  And in your rush to get to what you envision is the role of the "owner", you've hired too many additional people, anyway.

So, how should you play it?  First, stop thinking about what an owner is "supposed" to do and just do what you're supposed to do.  Keep detailing cars yourself (take on one or two people you can train) and hire somebody else to do the marketing and the books.  If detailing cars is what you know and what you're good at, why take your best employee (again, you) off of that to do something else?

And, sure, maybe you don't want to detail cars forever.  Maybe you really want to reach that place where you're just relaxing on the yacht.  That's why you have to...

Have patience.  So many businesses fail when they attempt to expand too quickly.  (We recently compared this to buying hotels too soon in Monopoly.)  Likewise, we see a lot of businesses run into trouble when the owner decides they'd rather work like Don Draper than Peggy Olson.  (If you're not familiar with "Mad Men", then just substitute anyone who doesn't work very hard versus anyone who does.)

If there's something your business needs which isn't being done, and you refuse to do it yourself because, "I don't do that; I'm the owner," you're not likely to find long-term success.  You can't just rely on your employees' hard work; you have to contribute your own.